International Shipping for Ecommerce by Global Shopex  
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Frequently Asked Questions

How many countries do you ship to?

We ship to over 150 countries

Do you handle international customer service?

Yes, we handle international customer support in multiple languages via phone(including local international phone numbers) chat and email.

Are duties and taxes fees guaranteed?

Yes, the cost is guaranteed when a customer chooses to prepay duties and taxes.

How long will it take to set up your service?

On average 4 hours. If you require web services, integration will be tailored to your business.

Do you assist with international marketing?

Yes, we have international marketing experts and designers on staff. We also drive international traffic to your site through our bank partners and local online portals.

What payment methods do you offer?

Visa, Master Card, Amex, Discover, Diners Club, PayPal, Money Gram, Western Union & Bank Transfer.

How do you handle returns?

We honor your returns policy. The customer will request the return through GlobalShopex, they will send the order back to our hub and we send it back to your for our credit. We then credit your customer.

Are your packages insured?

Yes, every shipment is traceable and insured.

How much does it cost to get started?

With our basic cart to cart integration, there are no set up fees.

Can I ship to one international country on my own and use you for the rest of the world?

Absolutely, we can ship to all countries or to those you specify.

Do you take on full risk of fraud and chargebacks?

Yes we do!

On average, how long does it take a customer to receive their package?

It depends on the destination, typically 4 to 10 business days.

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